After 2.5 months of excellent service my system went down a week ago. I followed every troubleshooting step in the app but it always says the dish and router are disconnected. They have power, the cable from the dish to the router is connected and not damaged. I've tried the reboot process....plug/unplug 6 times rapidly and wait for reboot...NOT. Contact support who sent me a regurgitation of the app process which didn't work. Support is simply ignoring me. No phone, no email, no chat, no way to contact them. Is Starlink having problems with satellites? Is my router bad? Can't ask anyone any questions. Pay all this money for a system only to be left stranded in the middle of nowhere, broke and out of communications....