Thanks Kelly. I was definitely having problems resetting the router in the app. I was trying factory reset several times but it wouldn't reset the router bypass mode. Finally, was able to reset and reconfigure the router on the Orbi side and now I'm connected. I'm bypassing to an Orbi router which provides excellent reception throughout my house. I will check for updates on the app. I guess my concern is how I lost connectivity in the first place, (no power outages) and why factory reset didn't reset router bypass mode. And why it was so difficult to reestablish connectivity and get up and running. Initial bypass setup to the Orbi was seamless, not sure why reconfiguring was so difficult. I appreciate your prompt response, thanks Kelly.