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françois kerdoncuff
Jul 22, 2022
In Troubleshooting
After 1 month with everyday installing the dishy outside, the guy has come for installing it on the roof...
It has worked for 1 hour. just after this houer, I have decided to try to make the installation clean by taking the cable inside the wall... trying to pull on the rj45 plug with a tool... little harm to the plug. Big consequences....
Apparently, a fragility appeared on the RJ45 plug. First step; The router could not see the antenna anymore. No white led lit above the RJ45 plug. Obviously the plug was damaged, when we looked at it.
Second step: changing the connector of the RJ45 plug: white led lit, but app said that the antenna was not connected
Third step: changing the RJ45 plug again, the antenna folds and unfolds. It visibly connects with satellites, but no internet network. The app indicates that the antenna is connected, but I have no internet network.
Before trying to change the RJ45 plug again, several questions if someone have made the same mistake : - is it necessary to connect the metal core of the cable to something in the RJ45 socket when repairing? is there any kind of security if it is not correctly connected? - Is it possible to change the whole cable?
Thanks for your feedback, in advance. Francois
(i have the circular dishy)
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françois kerdoncuff
Jun 07, 2022
In Troubleshooting
Hello, new user from France, north west coast.
I am experiencing an issue while setting up my new Starlink connection. my led is.... red. But turn on white every 10 minutes.
I am trying to understand if users have experienced a similar issue un the past ! and if things have been fixed ? and how !
Thank you for your answers...
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françois kerdoncuff
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