That would be great, thank you. My IT guy is supposed to be setting up something with Fortinet. Any insight would be helpful.

From Starlink

I also ran directly into Fortinet and then directly into my computer, eliminating the phone system and printer (removed from the ports entirely). My results: Direct to computer 39.24 down, 25.55 Up To Fortinet then to computer 63.86 Down, .05 Up

Thank you for the response. I will forward to my IT guy. Also thank you for the link to submit a ticket. I actually found it when I clicked on a "thumbs down" icon out of frustration! They requested a "debug" report and I sent it last night. I haven't heard back yet. I am using Gen 2 I believe. I just received it a week ago - it's rectangular. I don't know what else to tell the generation. I have the cable from the dish into an ethernet adapter (I purchased from Starlink) and then into the Starlink router. I plug an ethernet cable directly into the Fortinet from the adapter. That doesn't work as you know, so I plug directly into my laptop. I can also plug directly into the Dell Dock and then into the laptop through a usb port - that works as well as plugging direct into the computer. When I plug into Fortinet, I plug into the WAN port directly and out of one of the 5 ports into the computer. I also have 2 cables from two of the 5 ports going into two desk top phones and one cable going to a printer.

From our IT department: All of the security services on the FortiGate are disabled. Only traffic destined for our office is routed through a VPN, all other internet traffic is handed directly to the starlink Network. The FortiGate firewall is configured for DHCP on its WAN interface so there are no static routes to be cleared or removed as the Fortinet support article recommends. At this time we are not considered with VPN performance, standard internet performance is our only focus as it is unusable in its current state. Is it possible that the starlink Network may be throttling the device based upon its manufacturer?

Thank you for your response. I do work from home for a company that requires some security. I have passed your comments to the IT guys and hopefully they can provide a response with better info. I did go through the rebooting process with no change in speeds.