Hello all, a long story short, We live in a remote rural area in the southern coast of Mexico. I persuaded my friend to get the starlink antenna. We were so happy when we did our first speed test we got over 200 mbps.
I told my friend that it is normal to get a few seconds of downtime once in a while. But as soon as we started to make use of the internet we started to get randomly intermittent internet service and never resumed to the previous steady speed before the failure until the starlink antenna gets restarted manually.
I told my friend to submit a report via the app but days later he got an answer that the problem was on his side.
Have any of you have experienced this problem? How did you fix it?
Thank you in advanced for any help.
I had this exact issue last winter! The "intermittent connection until reboot" problem is usually caused by one of three things:
First, check for any obstructions that might have developed - even partial tree coverage can cause this as leaves/branches grow. Use the obstruction viewer in the Starlink app to confirm.
Second, it could be firmware related. Sometimes after updates, Dishy gets a bit confused. After rebooting, make sure you're on the latest firmware version in the app.
Third, power issues are common culprits. I solved mine by connecting Dishy to a small UPS (uninterruptible power supply) to provide clean, stable power. Even minor voltage fluctuations can trigger these symptoms.
If it keeps happening, try a full factory reset through the app, but that's usually a last resort. Hope this helps!