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Starling will not accept my credit card

I am unable to order my hardware. Starlink contiues to say credit card is not accepted. Also my debit card. Contacted my credit card company and they said there is no problem with them approving this purchase, but i keep getting declined my Starlink

10 comments

10 Comments

gilbert-achats

Sep 08, 2023

Bonjour,

J'ai également un problème de paiement avec starlink. Je suis française et j'ai déjà acheté l'adaptateur ethernet sur leur site et payé mon premier mois d'abonnement avec des cartes Virtualis, et j'ai tenté de nombreuses fois de changer mon numéro de carte pour payer mon abonnement du mois prochain, mais rien à faire, starlink n'enregistre pas mes nouvelles données bancaires. Toute tentative de paiement est donc un échec. Quelqu'un, en France, a t'il eu ce même souci ? Je serais soulagée d'obtenir une réponse car je ne voudrais pas que mon internet soit coupé !! Merci d'avance !

Martin leenhouts

Aug 31, 2023

My cc was accepted yesterday after trying regularly for almost 2 weeks. It's a mystery!

Ed Carlson

Sep 01, 2023

Replying to

That is the way it was with me. Suddenly it just happened.

Kellen Bassette

Aug 31, 2023

Same problem. Been trying to buy the hardware for over a week with multiple cards and have gotten nowhere. It would be awesome if they had some sort of support for this problem, or just fixed it.

Robert Jay

Aug 31, 2023

Replying to

I tried for 2 months and just gave up.But a relative with a Starlink account called the company on my behalf and then the company called me and said that the relative could apply for me then I would have an account and then I could arrange my own monthly payments

Martin leenhouts

Aug 24, 2023

same problem with me. Looks like I have to keep trying to give them my money.

Ed Carlson

Aug 25, 2023

Replying to

Dont worry, once you give them your money, they will make sure they take it from that point every month. Sooner than you expect the first month, but it is great internet if you are out in the country.

Robert Jay

Jun 19, 2023

June 19 Hi Ed I'm having the same problem, I've tried several different cards to no avail. Did you find out the problem yet?

Ed Carlson

Jun 19, 2023

Replying to

No Robert. I simply continued to try for several days, at different times and was about to give up, when for no apparent reason, it finally accepted the card I had been using. I now have it, after a waiting for over a week to have it shipped, and it works perfectly.

Robert Jay

Jun 19, 2023

Replying to

Hi Ed thanks for your reply, I have tried over 3 days now and with my Lap top, my iPad, and my iPhone and still no luck, but will keep trying as you did, thanks,

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Starling will not accept my credit card

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