I have paid for the equipment and I received an email with track number!the track said is on electronically form and from dhl they told me that starlink hasn’t delivered them the parcel from 16 may!I have open a ticket they responded a couple of times and after that nothing!!the track is still frozen and customer support not answering on my questions!!!
any help will be appreciate
I understand your frustration with the lack of updates on your parcel from Starlink. It's disappointing when customer support doesn't provide timely assistance. In situations like these, it's crucial to keep communication open and persistent with the support team. However, if you're not seeing progress, you might want to consider exploring alternative options for shipping and courier services. Have you looked into jetkrate for your local and international postal courier and freight needs? They might offer more reliable and efficient service for your shipments. Keep advocating for your issue with Starlink, and consider exploring other shipping options to ensure your parcels reach their destination smoothly.
same problem - Starlink says it is shipped, FedEx says only label is created. Starlink ignores trouble ticket.
The problem is when I spoke with dhl they told me that they don’t have the parcel yet!so what are you suggesting me to do?if I put new shipping address now it will help??
Hello Panos, welcome to the community! Because there is a 3rd party shipping and the lagging response from Starlink your limited on options. The one thing you can do is double even triple check that your shipping address is correct. One little mistake here could delay your Dishy’s arrival. The other check would be the tracking number, sometimes 0's can be O’s and l’s can be I’s, so I would try every possible combination to see if DHL actually has your shipment. I hope this helps, typically once Starlink sends the confirmation you’ll have the system within a week, so something definitely seems out with your order.