Looking for help with 2nd Gen Dishy - no signal at all since moving it to rural property it was bought for..

I ordered Starlink for a second, rural property. I received the hardware at my urban residence, set it up there to test it and all was fine.

I am not having as much luck now that I’ve brought it to the rural location. There are definitely more trees, but an open area not dissimilar to where I tried it in town. Even tried it on the roof… nada.

I have reset to factory more than once and tried many reboots and still nothing. The app usually says it’s OFFLINE and sometimes says “STARLINK disconnected”…

I understand the “dishy” should have complete unobstructed view of the sky - not possible here - but I’ve read it’s most important that it’s view to the north is open.

Last few resets the dish doesn’t even seem to go thru the orientation phase, even though it says “Searching”..

I’ve been billed for 2 months already and have yet to get it working! Any assistance would be appreciated.. thanks!