Our 6 month old dish (V2) went down in November and we just got back online. After waiting a week for support to respond to our ticket, the solution was to send us all new equipment (router, cable, adapter). We think the problem has been heating of the dish corrupting the cable.
So now we are trying to decide what settings to use so this doesn't happen again. What setting do you choose for HEAT - automatic? pre-heat? Off? We've got it off right now and because this dish is at our cottage, we aren't always around to melt the snow on demand. Would love your suggestions.