I had the same issue which was particularly vexing since the accessories I needed to light it up were delayed (post adapter, ethernet adapter, 150' cable) I was able to light it up after 6 weeks once I got the ethernet adapter. But I did have to pay for a month and a half before I could activate. Irritating. Also, I'm still waiting for the longer cable, so I have the router in a drywall bucket half way. I ran power and CAT6 to the bucket, so it works, but still irritating. I ordered the stuff on February 20th and still don't have the cable. Its been pushed off again to mid-may.